First Time Importers
For first-time importers, getting the process right from the start is crucial.
We are here to guide you every step of the way.
We understand that the world of customs clearance and importing can feel overwhelming, especially when it comes to navigating the strict Australian Border Force (ABF) and Department of Agriculture, Fisheries, and Forestry (DAFF) regulations, as well as meeting all the necessary documentation requirements.
From permits to biosecurity checks, and ensuring compliance with Australian regulations & laws, it’s a lot to manage—but that’s where we come in. We handle all of this with you, making sure your goods clear customs smoothly and without delays, while keeping you informed at every step.
It’s important to know the costs you’ll be facing upfront—no surprises or hidden fees.
We pride ourselves on transparency and fairness, ensuring you’re fully informed from the beginning. As experts in customs clearance, freight forwarding, end delivery, permits, and any other import requirements, we take care of everything to make your experience as smooth as possible.
Our goal is to help you succeed, ensuring your goods are cleared quickly and compliantly.
Engage us before you ship your goods.
To avoid costly delays, it’s important to know exactly what’s required before your goods are on the water or in the air.
By contacting us early in the process, we can guide you through the regulations, permits, and documentation upfront, ensuring everything is in place well before your shipment arrives.
Don’t wait until it’s too late—let us help you get it right from the start.
Essential Documents for customs clearance in Australia.
Commercial Invoice – Details the transaction between the buyer and seller, including descriptions of the goods, their value, and terms of sale. Essential for customs valuation and duty calculation.
Packing List – Details the contents, packaging, and weights of the shipment, helping customs assess the goods.
Bill of Lading (BOL) or Air Waybill (AWB) – Proof of shipment, including carrier details, transport method, and origin/destination information.
Packing Declaration – A key quarantine document in Australia, this declaration provides details about the packaging materials used, ensuring no untreated timber, straw, or other organic materials are present that could pose biosecurity risks.
Other Documents for customs clearance in Australia.
Import Permits – For specific goods like chemicals, plants, food, or restricted items, import permits are necessary to meet Australian regulations.
DAFF Biosecurity Import Conditions System (BICON) Compliance – Documentation confirming compliance with Australia’s BICON requirements, which assess the biosecurity risks of imported goods.
Treatment Certificates (e.g., Heat Treatment, Methyl Bromide) – If goods or packaging materials (like wooden pallets) have been treated to meet quarantine requirements, certificates must be provided to confirm the type and method of treatment.
Fumigation Certificate – (e.g., Sulfuryl Fluoride, Methyl Bromide) Required when goods have been treated for pests, especially if the shipment contains wooden products. This certificate proves the goods have undergone proper fumigation in line with Australian biosecurity standards.
